Services

Wealth Building

As you probably know, when it comes to wealth building, there are a variety of programs available for dealers today. We would be happy to tell you about all the options available in the market so when you get ready you can choose the options that are right for you.

Net Profit

All successful dealers agree it’s not only what you make. Equally important is what you keep. Using the most comprehensive list of benchmarks, we can help you evaluate not only what you make but what you keep.

Compliance

There are over 30 laws, rules, and regulations governing the way dealers operate, leaving many dealers wondering if they are at risk. If this question is on your mind, let us know. We will be happy to help you answer that question and provide you with some options for a solution.

Dealer Participation Programs

There are a variety of dealer participation programs available today, and they are not all created equally. We would be happy to share all the different programs available with you and help you compare each of them against your needs, so you can choose the best solution for yourself.

Reinsurance Participation Programs

As you probably know, a profitable and properly structured reinsurance program is not one size fits all. But, we would be happy to share all the information you need to choose a strategy and a program designed specifically to fit your unique needs.

Retrospective Participation Programs

Every profit participation option is not created equally. Whether it’s a Retrospective or another type of wealth-building strategy you would like to implement, we can show you your options and help you compare the different programs to make sure you get the one that is right for you.

Advance Retro Participation Programs

Whether you are brand new to the idea of considering a participation program or are kicking around bigger decisions like: should I go with a retro, reverse retro, advance retro, reinsurance, or a dealer owned warranty company, we would be happy to share all the different programs available with you, along with details about each. Then, we can help you compare each of them against your needs for cash flow, tax strategies, and offer our suggestions. But, in the end, only you know what is best for your organization, so only you can decide what participation program is best for you.

Hybrid DOWC Participation Programs

Participation programs are all about finding the right fit for you. A dealer owned warranty company can be set up so that the dealer can enjoy the benefits of a controlled foreign corporation and a dealer owned warranty company, giving the dealer lower operating costs by forming a United States-based C-corp. But, as you know, there is more to consider than a list of benefits when selecting the participation program that is best for your organization. We would be happy to share all the options available to you, along with our recommendations. However, only you know what is best for your organization, so only you can decide what participation program is best for you.

Dealer Owned Warranty Participation Programs

As you probably know, a dealer owned warranty company is a domestic warranty company owned by the dealer principal. The dealer controls the program branding and selects which F&I products are being offered in their stores. The dealer also has total visibility of all the investments and transactions. All dealer owned warranty companies are not created equally. Whether it’s a dealer owned warranty company or another type of wealth-building strategy you would like to implement, we can show you the options available, answer all your questions, and make sure you have all the information you need to make a decision about the best solution for you and your organization.

Reverse Retro Participation Programs

There are a variety of Dealer participation programs. The Reverse Retro tends to be better for dealers who, among other things, want their profits fast. We offer many different participation programs, and would be happy to share all the information about all of them with you, so you can compare each of them against your needs and decide what the best solution for your organization is.

Opportunity Evaluation

Sometimes it’s good to stop, analyze your strengths, and search for missed opportunities to generate additional revenue and grow as an organization. As all successful business people know, getting a look from the outside in is the most enlightening process an organization can go through. If you think getting a look at your organization from the outside in might be right for you, we would be happy to share with you how we go about doing that, so you can decide if our process and solutions are right for your organization.

Mystery Shopping

With the incredibly high cost of driving traffic and the value of customer retention, no dealership can afford to have customers mishandled. As you know, things generally go well when you or your management staff are within earshot. The question is, what is going on the rest of the time? We have excellent ways of helping you determine just that. If you think you might like to get a better look at what is going on when no one is looking, we would be happy to share with you how we go about doing that, so you can decide if our process is right for your organization.

F&I Performance

Customers want to be presented with options and be able to rely on an informed, honest professional to accurately explain those options and benefits in a timely, professional manner. If that is what you as a dealer want for your customers, we can help you get it. We would be happy to share our solutions with you and give you the opportunity to decide if they are right for you.

Increase Volume

As you know, there is more to selling cars than selling cars, and sometimes it’s helpful to get a look from the outside in. We would be happy to look at your volume and goals and provide you with an outside perspective. If you think getting a look at your organization from the outside in might be right for you, we would be happy to share with you how we go about doing that, so you can decide if our process and solutions are right for your organization.

Increase Gross

All successful dealers know that excellent front-end gross numbers come from a variety of well-implemented strategies, including acquisition cost, the correct inventory for the market, building value, negotiation skills, and a well-trained staff. If your front-end gross numbers aren’t what you wish they were, we would be happy to share some of the solutions we offer and point you in the right direction, so you can decide what is best for your organization.

Leadership Training

As you know, the management skills of yesterday just aren’t enough. If you want to get the most out of today’s employees, you have to be a leader. Great leaders are less concerned with the status of being in charge and more concerned with taking care of the people in their charge. This means that when things go right, they have to give away all the credit. And, when things go wrong, they take all the responsibility. We would love to answer any questions about the leadership programs we offer with you, so you can make the decision that is best for you and your people.

Recruiting & Retention

All successful dealers agree that finding and keeping the right employees is a major key to being successful. While margins shrink and customer demands for more convenient hours increase, we are asking more and more from our sales staff. And, at the same time, a “what’s in it for me” attitude has taken over in the minds of today’s applicants, increasing the challenge of both recruiting and retaining. If you would like more information, please click on our training page at the bottom of this page. We would be happy to talk to you about what we have to offer in the way of training and retention solutions, so you can decide if our solutions are right for you.

Management Training

In many basic ways, the car business hasn’t changed in the last fifty years. However, in some ways it has. To be successful at managing today’s employees requires a much higher set of skills than most managers have. Lacking these critical skills creates a lot of missed opportunities and turnover. It’s easy to blame the workforce and throw up your hands, but many organizations are finding that it is much more effective to change with the times and implement proven strategies to solve the problem.

Reducing Turn-over

As you probably know, reducing employee turnover has three major components: hiring the right people, training them in an engaging and thorough way, then providing them with leadership that they respect and eagerly follow. If you think your organization might benefit from reduced turn-over, let us know, and we will be happy to provide you with all the information and options available so you can make the choice that is best for both you and your organization.

Warranty Marketing

As you probably know, telemarketing companies buy lists of people who might be eligible for an extended warranty, so they can market to your customers. Instead of letting outside companies steal your customers and likely sell them warranties that are too expensive and don’t meet their needs, it makes a lot more sense for you to market to both your sales and service department customers. This system will drive traffic back to your dealership and help to generate increased customer loyalty and retention. We would be happy to provide you with all the information you need to decide if controlling this program internally instead of outsourcing it would be good for your organization.

Increase CSI

If your CSI isn’t quite what you want it to be, you probably already know that your team may be delivering great customer service and just simply failing to get customers to convey that. Or, you could have something that runs a little deeper. In either case, we offer solutions to both scenarios. If you think your CSI needs a boost, let us know, and we will be happy to share our solutions with you. We would be happy to provide you with all the information you need to decide if the solutions we offer are right for your organization.

Service Department Training & Consulting

All dealers with great service departments agree that a program for retaining, servicing, selling, and satisfying customers is one of the major keys to high fixed coverage numbers and stability. If you think you might benefit from having your service manager and service advisors trained to get results for both your customers and your organization, we would be happy to share our process for achieving that and let you decide if it’s right for you.

Parts Department Training & Consulting

All good dealers know that striking a balance between having too many parts in stock, and so few that it cost you business or increased wait times takes work. If you feel like your organization could benefit from: increased parts turn, true turn, better purchase efficiency, reduced obsolescence, reduced excess stock, better over the counter sales, increased wholesale business, use of effective special order processes, more up to date and accurate counts, improved bin location accuracy, reduced emergency purchases, or, if you think your people could benefit from better phone skills, we would be happy to answer your questions, so you can decide if the solutions we offer are right for your organization.

Body Shop
Training & Consulting

As you know, when run effectively, Body Shops are a terrific profit center, as well as an excellent source of customer retention. You probably also know that the two main keys for running an effective body shop are maximum production and minimum costs. If you would like to know how we can help you achieve those goals through decreasing cycle times and increasing touch time, we would be happy to provide you with all the information you need to make the best decision for your organization. Even if that just means simply pointing you in the right direction.

Turn Around Assistance

Sometimes, it seems as if things aren’t what they’re supposed to be. We see the potential in the dealership, but as we look from the inside out, we just can’t seem to get it turned around and headed in the right direction. To use an analogy, it’s like trying to build a life raft and swim at the same time. When you’re in the water battling the current, it’s hard to have the same perspective as the guy on dry land watching. If you think this in some way describes the situation you are in and would like to get a look from the outside in, we would be happy to talk to you about the solutions we offer, so you can decide if they might be right for you and your organization.

Training Salespeople

As you know, our job, training new salespeople and turning them into high achievers, is tougher today than it has ever been. Twenty years ago, a sharp applicant with a knack for sales needed a pen, a dealer tag, and someone who could show him where the key box, the write-up sheets, and the log were at. Not today! If you would like some information about the solutions we offer, please click on our training page at the bottom of this page. We would like to share our solutions with you, so you can decide if any of them are right for you and your staff.

BDC / Phone Skills

As you know, customers have become increasingly difficult to get on the phone, so when you do, you have to make it count. Additionally, salespeople are tasked with communicating through both E-mail and text without any training in how to professionally and persuasively do so in a business manner. We offer a variety of solutions for improving both phone and written communications. Only you know what the best solutions for your organization and your customers are. We would be happy to provide you with the information about the BDC solutions we offer, so you can decide if any of them are right for you and your customers.

Direct Mail

There are many indications that direct mail campaigns have a higher ROI than both paid search and online display ads. In fact, in some studies, direct mail is only 1% behind social media, as the second-highest ROI medium. Most successful dealers have used direct mail at some point, and the ones who have used it successfully will tell you there are two keys to driving traffic. First, a compelling call to action that grabs the customers’ attention and is strong enough to cause them to come to the dealership. The second is getting the right message into the right hands.

Financing

Like the old adage says, “It takes money to make money,” and as you know, sometimes that is true. If you need financing to grow on, a floor plan, or retail financing let us know. We would be happy to answer your questions, so you can decide if we have something that would be good for you and your organization.